Today, because of digital technology, using an efficient taxi dispatch system is no longer optional for businesses—it’s absolutely necessary. If you’re just getting started in Cape Town or are an experienced operator in Johannesburg, your operational success, customer experience and growth rely heavily on the taxi company software you select. A tougher ride-hailing market in South Africa means you should consider getting the best taxi dispatch software . How do we truly measure what makes a dispatch system of quality? Let’s go through the most important features that a great dispatch software should have. 1. Real-Time Dispatching & GPS Tracking A main strength of good taxi dispatch software is the capacity to handle trips as they happen. It should be designed for GPS to find the closest available driver for each passenger. Minimal wait times, better fuel economy and a pleasant experience for riders are the results. When traffic in places like Durban or Pretoria is unc...
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